Protect your Adobe Experience Manager investment with comprehensive support and maintenance services from DBUGGER. Our dedicated support team provides proactive monitoring, rapid incident response, and continuous optimization to ensure your AEM platform delivers reliable, high-performance digital experiences around the clock.
AEM is mission-critical infrastructure for enterprises worldwide. Downtime, performance issues, or security vulnerabilities directly impact customer experience and business results. Our support services provide peace of mind, knowing that certified AEM experts are monitoring your platform 24/7 and ready to respond when issues arise.
Rapid response to platform issues affecting availability, performance, or functionality. Our process includes immediate triage, root cause analysis, resolution implementation, and post-incident review with clear stakeholder communication throughout.
24/7 monitoring of platform health, performance metrics, and security indicators. Our monitoring detects issues before they impact users, enabling proactive intervention. Coverage includes application health, infrastructure metrics, error rates, and response times.
Continuous security monitoring and timely application of security patches. We track Adobe security bulletins, assess vulnerability impact for your specific implementation, and coordinate patch deployment during approved maintenance windows.
Ongoing analysis and optimization of platform performance. We monitor key indicators, identify degradation trends, and implement optimizations including caching, query tuning, content delivery, and infrastructure right-sizing.
Expert guidance and execution for AEM version upgrades and service pack applications. We assess upgrade impact, develop comprehensive test plans, execute upgrades during maintenance windows, and validate functionality post-upgrade.
Disaster recovery planning and execution support. We help design and test DR procedures, ensure backup integrity, and provide rapid response when disaster strikes. For Enterprise tier, we maintain runbooks and participate in regular DR drills.
Choose the support level that matches your business requirements
Foundational support for organizations with internal AEM capabilities. Best suited for organizations that have internal resources for day-to-day management but want expert backup for complex issues.
Comprehensive support for organizations requiring reliable AEM operations. Includes extended hours coverage, proactive monitoring, and dedicated support resources with development hours for minor enhancements.
Premium support for mission-critical AEM deployments. 24/7 coverage, immediate incident response, dedicated technical account management, and comprehensive SLAs. Essential for organizations where AEM downtime directly impacts revenue.